How to delete your data

This page sets out how to ask us to delete the data we handle. Pick the case that matches yours. If in doubt, write to privacidad@vexiia.com and we will guide you.

1. You are a business and want to disconnect and delete everything

Two steps: disconnect the number, then request deletion.

Step 1 · Disconnect your number

You can do this either way:

• From the Vexiia dashboard at app.vexiia.com: sign in and go to Settings → WhatsApp number → Disconnect number. We ask you to confirm by typing the number, so it cannot happen by accident.
• From the WhatsApp Business app on your phone: Settings → Account → Business Platform → Disconnect.

Disconnecting stops the service immediately, but does not by itself delete what is already stored. That needs step 2.

Step 2 · Request deletion

Write to privacidad@vexiia.com from the email address the account is registered to, stating:

• The name of the business.
• The WhatsApp number that was connected.
• That you are requesting deletion of all data.

We ask for the email to come from the registered address because that is how we verify the request comes from who it says. If you no longer have access to that address, write to us anyway and we will find another way to verify it.

2. You are a patient or customer of a business that uses Vexiia

Your data — your number, your messages and your appointments — is the responsibility of the business you spoke with. We handle it on their behalf.

1. Write to the business you spoke with and ask it to delete your data. That is the fastest route, because they are the ones who decide.
2. And, if you prefer, write to us at privacidad@vexiia.com, stating your WhatsApp number and, if you know it, the name of the business. We will coordinate with them.

We need the WhatsApp number because it is what lets us find your conversations. Without it we cannot identify what to delete.

3. You connected your business with "Log in with Facebook"

If you used your Facebook account to connect the business, you can do two things:

1. Remove Vexiia's access from Facebook: Settings & privacy → Settings → Apps and websites → find Vexiia → Remove. That cuts the permission, but does not delete what is already stored.
2. Request deletion by writing to privacidad@vexiia.com, as in case 1.

4. What is deleted and what is kept

Deleted

• Messages and conversations.
• Appointment details: date, time, service and practitioner.
• Contacts and the history synced from the WhatsApp Business app.
• Access tokens and the number's configuration.
• Account data and its users.

Kept

• Billing data, for four (4) years, the limitation period under Nicaraguan tax law. We cannot delete it sooner, even if you ask us to.
• Minimal security logs, where the law requires them to be kept.

Data held in backups does not vanish instantly: backups are overwritten on a cycle of at most 30 days, and deletion is complete at that point.

5. Timing and confirmation

• We confirm we have received your request within 72 business hours, counted from when your email reaches us.
• Deletion completes within 30 days at most, backups included.
• We email you when it is done, to the same address you wrote from.

If that period passes and you have heard nothing, chase us at privacidad@vexiia.com: we would rather you complain than be left wondering.

For more context on what data we handle and why, see the privacy policy.